How can I report inappropriate content on SmartMoneyMatch?

If you see content on SmartMoneyMatch that you believe violates the law or your rights, let us know. We’ll review the material and consider blocking, limiting, or removing access to it. Behaviors like phishing, violence, or explicit content may also violate our terms & conditions and qualify for removal. Before creating a request, try to flag the content in the relevant product and the violating user.

Types of illegal content:

• Trademarks

  A trademark is a word, symbol, or combination that identifies the source of a product and distinguishes it from other products. A trademark is acquired by a company or other entity through a legal process. Once it’s acquired, it gives the owner exclusive rights to the trademark use concerning those goods.

  Trademark infringement is improper or unauthorized use of a trademark in a way that is likely to cause confusion as to the source of that product. SmartMoneyMatch policies prohibit any content that infringes trademarks. If your content uses someone else’s trademarks in a way that might cause confusion, your content can be blocked. Your account may also be suspended.

  If you think your trademark is being infringed, keep in mind that SmartMoneyMatch doesn’t mediate trademark disputes between creators and trademark owners. As a result, we strongly encourage trademark owners to speak directly with the creator who posted the content in question. Contacting the uploader may fix the problem faster in a way that benefits everyone. 

  If you can't reach a resolution with the account holder in question, submit a trademark complaint through our Contact Form.

  SmartMoneyMatch is willing to perform a limited review of reasonable complaints and will remove the content in clear cases of infringement. 

  We'll also accept trademark complaints submitted by email, fax, and mail.

• Counterfeit: SmartMoneyMatch prohibits the sale or promotion for the sale of counterfeit goods. Counterfeit goods contain a trademark or logo that is identical to or substantially indistinguishable from the trademark of another. They mimic the brand features of the product in an attempt to pass themselves off as a genuine product of the brand owner. Users that promote or sell counterfeit goods may be terminated. If you believe a user is selling or promoting counterfeit goods, you may submit a counterfeit complaint through our Contact Form. We'll also accept counterfeit complaints submitted by email, fax, and mail.

• Defamation laws vary from country to country but usually concern content that damages the reputation of another person or business. Although the definition of defamation varies around the world, in general, defamation is any untrue statement that is harmful to someone's reputation or causes someone to be shunned or avoided.

  We take into account local legal considerations in our defamation blocking process, and in some cases, we require a court order. For us to be able to process a defamation blocking request, the claim needs to be specific and strongly supported. For example, it needs to explain why you believe the statements are untrue and how it damages your reputation.

  In some cases, uploaders willingly remove harmful content. Because obtaining a court order can be costly and time-consuming, we encourage users to contact the uploaders of the content in question directly.

  If you are unable to reach the uploader, consider whether the video meets the standards for removal under our privacy or community guidelines policy.

  f you can't reach a resolution with the account holder in question, submit a defamation complaint through our Contact Form.

  SmartMoneyMatch is willing to perform a limited review of reasonable complaints and will remove the content in clear cases. 

  We'll also accept complaints submitted by email, fax, and mail.

• If you feel that certain content on the site violates your rights or applicable laws, you may submit a legal complaint under our trademark, defamation, counterfeit, or other legal complaint flows. If you have a court order against a user. Each court order is examined and evaluated on a set of regional and global criteria. Keep in mind that you also have other resources to bring content to our attention. For example, if you feel the content does not comply with our community guidelines, please flag the user. Also, consider whether the content meets the standards for removal under our terms and conditions, privacy policy, or community guidelines before filing a legal complaint.

• Circumvention of Technological Measures: When we say circumvention of technological measures, we’re referring to tools that allow users to evade a software’s licensing protocol. This can mean serial numbers, keygens, passwords, and other methods to hack software or games. What is the difference between CTM and copyright? CTM is a tool that will give users the means to access software. Copyright is concerned with the depiction of the software or the means to acquire it. If the software’s interface is in the video, or there's a download link to the software in the video or video description, you may wish to file a copyright takedown notice. A CTM claim is appropriate when the infringed material isn’t present in the video (or directly linked to), but the video offers a way for users to access it illegitimately. If you believe you have a valid CTM claim, please fill out our Contact Form. We'll also accept complaints submitted by email, fax, and mail.

• If your copyright-protected work was posted on SmartMoneyMatch without authorization, contact the user first. If this doesn't resolve the issue, you may submit a copyright infringement notification. These requests should be sent by the copyright owner or an agent authorized to act on the owner’s behalf. To submit a copyright complaint, please provide us the following information: Copyright owner (name), URL, type of copyright (has to be substantiated), job title/position (prove your authority to make the complaint), full legal name, and contact details. If you believe you have a valid copyright claim, please fill out our Contact Form. We'll also accept complaints submitted by email, fax, and mail. When we receive a complete and valid takedown notice, we remove the content as the law requires. When we receive a valid counter-notification, we forward it to the person who requested the removal. After this, it’s up to the parties involved to resolve the issue in court.